Contact us

Customer Care & Styling Support

We're Here to Help You Find Your Dream Dress

Whether you need advice on taking measurements, want to explore custom color options, or need an update on your shipment, our dedicated styling and support team is here for you every step of the way.

Email Support

Send us an email anytime and our team will get back to you promptly:

anneprom.service@gmail.com anneprom@hotmail.com

Response time: 12–24 business hours

Service Hours

Our customer service and order processing desks are active:

Monday – Saturday 9:00 AM – 6:00 PM (GMT+8)

Messages received over the weekend are answered first thing Monday.

Order Inquiries

Inquiring about an existing order? Please include your order number and event date for express support.

Example: Order #1001 • Event: Oct 15

Frequently Requested Resources

How to Measure Step-by-step measurement guide for custom fit gowns. Custom Order Guide Learn how our complimentary tailoring process works. Fabric Color Chart Browse satin, chiffon, and tulle color swatches. Anneprom FAQ Quick answers to common questions on shipping and returns.

Tips for Faster Service

Include your Order ID: If you have already placed an order, please mention your 4 or 5 digit order number in the subject line.
Provide dress details: When asking about a specific gown, paste the product link or dress style name.
Share your event deadline: Always let us know your prom date, wedding date, or celebration deadline so we can advise on rush tailoring or expedited shipping.

Thank you for choosing Anneprom — we are honored to help craft your perfect gown for life's most unforgettable occasions! 💕