FAQ
Frequently Asked Questions
Find answers to common questions about custom sizing, tailoring timelines, worldwide shipping, returns, and ordering your gown with confidence.
Ordering & Custom Sizing
Do you offer custom sizing, and is there an extra fee?
Yes! Complimentary custom sizing is available on all of our dresses at no extra cost. When placing your order, simply select "Custom Size" and enter your bust, waist, hips, hollow-to-floor, and barefoot height in the order notes. Learn more in our Custom Order Guide.
How do I know which size to order?
Formal gowns fit differently than everyday street clothes. We strongly recommend comparing your body measurements against our Size Chart or using our step-by-step How to Measure Guide for the most accurate fit.
Can I request a custom color?
Most styles in our catalog can be produced in dozens of custom colors. Check our Color Chart for available chiffon, satin, and tulle swatches. Specify your preferred color name or number in the order notes at checkout.
Can I make custom design modifications to a dress?
Depending on the gown structure, minor customizations such as adding shoulder straps, closing a leg slit, raising a neckline, or modifying back closures (lace-up corset vs. zipper) are often possible. Please contact our design team before ordering to confirm your request.
Production & Shipping
How long does tailoring and delivery take?
Because each gown is handcrafted, production typically takes 10–15 business days. Standard international shipping takes approximately 5–10 business days. Expedited express delivery options are available during checkout for rush orders.
Do you ship internationally?
Yes! Anneprom ships to customers worldwide including the United States, Canada, the United Kingdom, Australia, and European destinations. International shipping rates and estimated delivery timelines are calculated at checkout.
How do I track my order?
As soon as your dress is completed and dispatched, we will send an automated shipping confirmation email containing your courier tracking number and a direct tracking link.
Returns & Quality Guarantee
What is your return policy?
We accept returns on unworn, unaltered standard-size dresses within 7 days of delivery in their original packaging with tags attached. Please note that custom-sized gowns are tailored to unique personal measurements and cannot be returned for a refund. For complete terms, visit our Return Policy.
What if my dress arrives damaged or with a sizing defect?
We stand firmly behind our tailoring quality. If your order arrives defective, damaged, or significantly mismatched from the specifications submitted, please contact us within 48 hours of delivery with clear photos and order details. Our team will review and offer an immediate replacement, alteration credit, or resolution.
Payment & Security
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and other region-supported secure payment gateways at checkout.
Is my payment information protected?
Yes. All transactions are safeguarded with end-to-end 256-bit SSL encryption. We never store credit card numbers on our servers. For further details, please review our Security & Privacy Policy.
Still Have Questions?
Our friendly customer care and styling specialists are here to assist you with sizing, custom designs, and order inquiries.
Contact Our Support Team