Help
Anneprom Customer Help Center
Welcome to our Help Center. Find quick answers below on tailoring timelines, custom sizing, delivery, and order modifications, or explore our specialized guides.
Help & Frequently Asked Questions
Where do you ship, and when will my dress arrive?
We ship worldwide via DHL, FedEx, UPS, and express carriers. Total arrival time equals tailoring time (10–15 business days for standard, or 7–10 days for rush orders) plus shipping transit (5–10 business days for standard, or 3–5 days for rush express). Read full timelines on our Shipping Policy.
What quality guarantee do you offer?
Every Anneprom dress is handcrafted from fine fabrics with built-in structure (boning and bra cups where applicable). Before packing, our Quality Assurance team inspects each gown across 4 checkpoints—measurements, seam integrity, embellishments, and zipper function—to ensure flawless construction.
How do I make changes to my order after placing it?
You can specify customizations in the Order Notes field at checkout. If your order is already confirmed and you need to update measurements, color, or delivery address, please email us within 2 hours of ordering so our atelier team can apply your adjustments before fabric cutting begins.
Which payment methods are accepted?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and digital wallets like Apple Pay. You can also pay directly with your card through PayPal’s secure guest checkout without creating a PayPal account. See our Card Payment Tutorial for step-by-step guidance.
What is your return and refund policy?
Standard-size dresses in pristine original condition (unworn, unaltered, tags attached) can be returned within 7 days of delivery. Custom-sized gowns are tailored to unique dimensions and cannot be returned, but include fit guarantees and alteration reimbursements if measurements deviate by more than 1 inch. For full details, review our Return Policy.
How quickly are refunds processed?
Once an authorized return arrives and passes inspection at our workshop, your refund is processed within 3–5 business days back to your original payment method. An email confirmation will be sent as soon as your refund has been issued.
Need Personalized Assistance?
Can't find the answer you're looking for? Our styling and support specialists are on hand to help with sizing, event deadlines, and custom gown inquiries.
Contact Our Support Team